Log inSign up

N1 Casino Privacy Policy

This Privacy Policy explains what personal data we collect when you play at N1 Casino, why we collect it, how long we keep it and what rights you hold over it.

The Data We Collect

When you register an account at N1 Casino, make a deposit or contact our support team, we collect personal data that falls into several distinct categories. We only collect what we need to run a licensed casino operation.

  • Identity data: your full name, date of birth, email address, phone number and residential address.
  • Verification documents: copies of your ID or passport, proof of address and payment method verification, collected during KYC checks before your first withdrawal.
  • Transaction data: deposits, withdrawals, bonus activity and wagering records across all AUD, EUR, USD, CAD and NZD balances.
  • Technical data: IP address, device type, operating system, browser version and approximate location derived from your connection.
  • Gameplay behaviour: game history, session duration, bet sizes and outcomes, used for responsible-gambling monitoring and fraud detection.
  • Marketing preferences: which channels you have opted in to and how you respond to our promotions.

How We Use Your Data

We process your data to create and manage your account, verify your identity under our Malta Gaming Authority licence (MGA/B2C/394/2017) and process your payments through the methods you choose, including PayID, Neosurf and Visa. Fraud prevention runs on every transaction: we screen for duplicate accounts, bonus abuse and payment fraud before funds move.

Gameplay data feeds our responsible-gambling monitoring. We look for patterns that suggest harmful play so we can offer deposit limits, loss limits or self-exclusion where needed. We also use gameplay data to run slot tournaments and cashback promotions accurately.

We send marketing messages only with your consent. You can withdraw that consent at any time from your account settings or by contacting [email protected], and we honour it immediately.

Contract. Creating your player account, processing your deposits and withdrawals and paying out your winnings all rest on the contract between you and us. Without this data we cannot operate your account.

Legal obligation

Our MGA licence and anti-money-laundering law require us to verify your identity, monitor transactions and report suspicious activity. We cannot waive these checks, and refusing to provide the data means we must close your account.

Legitimate interest

Fraud prevention, security monitoring and internal analytics on how our 4,000+ games perform all run on our legitimate interest in keeping N1 Casino safe and functional. This basis never overrides your rights, and we weigh it against any impact on you.

Consent

Marketing emails, SMS and promotional push notifications require your opt-in. You can withdraw consent at any time without affecting the lawfulness of processing already carried out.

How Long We Keep It

Gambling regulation requires us to keep financial and identity records for a minimum of 5 years after your last transaction or account closure, so we cannot delete these categories on request while the obligation stands. Everything else we hold only as long as the purpose lasts.

Who We Share It With

We never sell your data. We share it only with parties who help us operate N1 Casino or who are legally entitled to it.

Payment processors handle your card, e-wallet and voucher transactions and receive only the data needed to move your money. KYC and AML providers verify your documents on our behalf. The Malta Gaming Authority and other regulators can demand records under their supervisory powers. Analytics and IT service providers process data under strict contracts that forbid any secondary use.

Where a provider sits outside Australia or the EU, we rely on approved transfer mechanisms such as standard contractual clauses to keep the protection level intact.

Your Rights Over Your Data

You control your data. Send any request to our data protection team and we respond within the statutory timeframe, usually within 30 days.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and measure how our site performs. Essential cookies keep the casino working; analytics and marketing cookies load only after your choice on the cookie banner.

The full list of cookies, their purposes and their lifespans sits on our dedicated Cookies Policy page, where you can also change your preferences at any time.

How We Protect Your Data

All traffic between your device and our servers runs over TLS encryption, and stored verification documents sit in encrypted storage with access limited to trained compliance staff on a need-to-know basis. Our internal access controls log every lookup of player records.

If a breach occurs that risks your rights, we notify the relevant supervisory authority within 72 hours and inform affected players without undue delay, in line with our obligations under GDPR.

Contact Our Data Team

N1 Interactive Ltd operates N1 Casino under licence MGA/B2C/394/2017, issued by the Malta Gaming Authority in 2017. For any privacy question, data request or complaint, write to our data protection officer at [email protected] or reach our 24/7 support team via live chat or [email protected].

We review this Privacy Policy whenever our processing changes and publish the updated version on this page with a revised date.

Frequently asked questions

How do I request a copy of my data?

Email [email protected] or contact support, and we will send the personal data we hold about you within 30 days.

Can you delete my KYC documents straight away?

No. Gambling regulations require us to keep identity and transaction records for at least 5 years after account closure, so we must retain those specific records.

How do I stop marketing emails?

Withdraw consent in your account settings or click the unsubscribe link in any message. We stop sending promotions immediately while your account stays active.

Do you share my data with anyone else?

Only with payment processors, KYC and AML providers, regulators and analytics vendors under strict contracts. We never sell your data.