Contact Us Any Time, We Answer Fast
Our support desk runs around the clock, every day of the year. Whether it is a stuck withdrawal at 3am or a bonus question on a Sunday arvo, a real person from our team picks it up. This page sets out exactly how to reach us, what we can sort on the spot, and what to have ready so your query is fixed in one go.
Our Support Channels and Hours
You have two direct lines to our team, and both are staffed 24/7. We do not operate a phone line, so chat and email are the fastest paths to a human.
We reply to live chat within about 60 seconds during typical load, and within two minutes at peak times such as weekend evenings. Email is answered within 24 hours, usually much faster, with most tickets resolved well inside that window.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat bubble in the bottom right corner of any page on our site, including mobile | 24/7, every day | Under 2 minutes |
| [email protected] | 24/7 inbox, monitored continuously | Within 24 hours, often 2 to 4 hours |
Writing to us by email
Send your message from the email address registered on your account. That single step lets us verify you straight away and cuts at least one back-and-forth. Include your username, the date and time of the issue, and any transaction reference numbers you can see in your history.
For attachments such as KYC documents, reply directly to our confirmation email rather than starting a new message. That keeps everything on one ticket so the same agent handles your case from start to finish.
What We Can Help You With
Our agents handle the full range of account, payment and gameplay queries. Nothing on this list requires escalation to a separate department, so the first person you speak to can usually resolve it.
For anything involving limits or account closure, we act on your instruction the moment we receive it. If you ask for a deposit cap or a self-exclusion, the agent applies it during the chat, not later.
- Account access: password resets, login failures, changing your registered email or personal details.
- Verification (KYC): what documents to upload, why a document was rejected, and where your check sits in the queue. We need your ID or passport, proof of address, and payment method verification before your first withdrawal.
- Deposits and withdrawals: missing deposits, minimums of AUD 20, daily caps of AUD 6,000 and monthly caps of AUD 30,000, e-wallet payouts within 24 hours, card and bank transfers within 1 to 5 business days.
- Bonuses: how the 100% up to AUD 4,000 welcome offer with 150 free spins works, the 40x wagering requirement, the 14-day validity window, weekly reloads, cashback up to 15%, and tournament entries.
- Technical faults: games not loading, error messages, freeze during a spin, display problems on iOS or Android browsers.
- Responsible gambling: setting deposit and loss limits, session reminders, and self-exclusion. If gambling is affecting your wellbeing, you can also call Gambling Help Online free on 1800 858 858, any hour.
Check These Before You Message
A third of the tickets we receive are answered by a quick check the player could have done in under a minute. Running through this list first often gets you an answer faster than typing out a message.
Each item below points you to somewhere inside your own account, so you stay in control of the answer rather than waiting on us.
- Scan the FAQ section linked in the site footer first. Bonus terms, wagering rules and document requirements are all covered there in plain language.
- Open your profile and check your verification status. If your documents show as pending, they are queued and no message will speed the review up.
- Look at your transaction history for the payment in question. A deposit marked as completed on our side usually means the delay sits with your bank or payment provider.
- Check whether your bonus balance is still subject to the 40x wagering requirement. Active wagering locks withdrawal of that portion, and the progress bar in your account shows exactly how much is left.
- Confirm you are using the correct login details. Three failed attempts can trigger a temporary lock that our chat team clears in seconds once you prove identity.
Formal and Postal Enquiries
For anything that needs a paper trail, such as a formal complaint, a data request, or a dispute you want recorded in writing, post it to our operator. N1 Interactive Ltd is licensed by the Malta Gaming Authority under licence MGA/B2C/394/2017, and formal complaints receive a written response within the timeframes the licence requires.
Send postal correspondence to N1 Interactive Ltd at its registered office in Malta, or email [email protected] with the subject line Formal Complaint so it is routed to the complaints handler directly. Quote your username and the date of the issue in the first line. If you are unhappy with our final answer, you retain the right to escalate the matter to the Malta Gaming Authority.
Media and Partnership Enquiries
Press, affiliate and business development enquiries are handled by a separate team and should not go through player support. Email your proposal to [email protected] with the subject line Partnership or Media, and it will be forwarded to the right desk the same working day. Include your company details, your website or publication, and the nature of the proposal.
Game studios interested in listing titles with us should include a demo link and portfolio summary. Our content team reviews new provider submissions monthly and responds to every serious enquiry.
Frequently asked questions
How fast does live chat respond?
Our live chat is staffed 24/7 and the typical wait is under two minutes, even at weekend peak times.
Is there a phone number I can call?
No, we do not run a phone line. Live chat and email at [email protected] are your direct channels, and both are monitored around the clock.
Why was my KYC document rejected?
The three usual reasons are cropped edges, expired ID, and blur. Message our chat team with the rejection notice and we will tell you exactly what to re-upload.
My deposit has not appeared, what should I do first?
Check your transaction history in your account. If it shows as completed on our side but not in your balance, open a chat and we will trace it with the payment provider.
Can I set deposit limits through support?
Yes. Tell any agent your preferred limit and it is applied to your account during the chat, immediately and in full.