Our AML and Verification Policy

We hold licence MGA/B2C/394/2017 from the Malta Gaming Authority, and that licence carries strict anti-money-laundering obligations. This page sets out, in plain terms, what we verify, when we verify it, and what we expect from you.

Our AML Commitment

Why these rules exist

N1 Casino operates under licence number MGA/B2C/394/2017 issued by the Malta Gaming Authority in 2026-current conditions, and we answer to that regulator for every account on our platform. The MGA framework binds us to the EU anti-money-laundering directives, which means we must know who our players are, where their funds come from, and report anything suspicious to the Financial Intelligence Analysis Unit.

We do not treat these obligations as a box-ticking exercise. Our compliance team is led by a designated Money Laundering Reporting Officer, every staff member receives annual AML training, and our systems are audited by the regulator on a recurring cycle. When you open an account with us, you agree to these checks as a condition of play.

When We Verify You

Verification triggers

We verify identity at three points. First, when you register, we validate your personal details against electronic records. Second, before your first withdrawal, we require full document verification regardless of the amount. Third, at cumulative transaction thresholds, we may refresh the file we hold on you.

Which documents we need depends on the check being performed. The list below covers every category we may request.

• Government-issued photo ID (passport, driver licence or national ID card), valid and showing all four corners
• Proof of address dated within the last three months (utility bill, bank statement or council rates notice)
• Payment method verification: a photo of your card showing the first six and last four digits, or a screenshot of your e-wallet or PayID account in your name
• A selfie holding your ID beside your face, if we need to confirm you hold the document yourself

How Verification Works

Step by step

E-wallet withdrawals complete within 24 hours after approval; Visa, Mastercard and bank transfer withdrawals take one to five business days. Your documents are stored on encrypted servers in the EU, access is restricted to trained compliance staff, and we never share your verification file with third parties except where the law requires it.

• Upload clear, uncropped photos or PDFs of each requested document through the secure verification portal in your account
• Our compliance officers review the file within 24 hours on business days
• You receive an email and an in-account notification with the outcome
• If anything is illegible or mismatched, we tell you precisely which document to re-submit and why
• Once approved, your withdrawal queue is released and your withdrawal is processed

Source of Funds Requests

When we ask, and why

If your deposits exceed a level that does not match the profile we hold for you, or if a betting pattern raises a flag in our monitoring systems, we may ask you to show where the money came from. This is not an accusation; it is a legal obligation on our side, and it protects honest players as much as it deters criminals.

Acceptable evidence includes recent payslips, a tax return, a sale contract for property, dividend statements or bank statements showing regular income. We assess what you send in context, keep it confidential, and release any held funds once the file is satisfied.

How We Monitor Transactions

Deposits, withdrawals and limits

Multiple small deposits just under a reporting threshold, rapid deposit-and-withdraw cycles with minimal play, and third-party payments all trigger review. Where the MGA framework requires it, we file a suspicious transaction report and may freeze the affected funds while the assessment is underway.

If Verification Fails

Consequences of missing documents

If you do not provide the documents we request, or the documents do not match the account holder, we suspend withdrawals on the account until the file is resolved. Deposits may also be blocked where the risk is high. Persistent failure to verify leads to account closure, and in serious cases we are required to report the matter to the authorities rather than simply closing the account quietly.

You have the right to appeal any decision by contacting our compliance team at [email protected], available 24/7. If we close your account for verification failure, we return your confirmed balance to you by a method consistent with our AML obligations.

How Long We Keep Records

Retention periods

Under MGA rules, we keep your identity documents, transaction records and verification history for five years after your account closes. Regulators must be able to reconstruct any player's activity years later, which is why the retention period is fixed and not negotiable. After five years, the records are securely destroyed, and you can request confirmation of that destruction at any point.

Frequently asked questions

Do I need to verify my account before I can deposit?

No. You can register, deposit and play on basic electronic checks. Full document verification is required before your first withdrawal or when cumulative thresholds are reached.

How long does verification take at N1 Casino?

Our compliance team reviews documents within 24 hours on business days, and you are notified by email and in your account once the review is complete.

Why was my withdrawal sent back to my deposit method?

We apply a same-method withdrawal rule. Funds return through the same channel you used to deposit, such as Skrill, MiFinity or your card, wherever that method supports payouts.

Is it safe to upload my ID and bank statements?

Yes. Documents are stored on encrypted EU-based servers, and access is limited to trained compliance staff. We never sell or share your file with marketers.

What happens if I refuse a source of funds request?

Withdrawals are suspended until the request is satisfied. If the file remains incomplete, we may close the account and return your confirmed balance through a compliant method.